FAQ

·How to get my correct size?
There is no problem with it, because each product has its specific guide associated.

·Why trust Whatever On?
More than 7 years of experience and hundreds of sales
100% Satisfaction by our customers.
Personalised attention 24 Hours / 7 Days of the week.

·Why such low prices?
All thanks to the fact that we do not keep inventory of stock, because we place orders directly to the warehouse, which allows us to reduce large costs and offer very competitive prices.

·Are they original?

Our products are exact replicas of very good quality +AAA, brought directly from Asia and the US, so we get the best products at the best price, without intermediaries, directly from origin factory to customer.

·Is there cash on delivery?

Unfortunately not, but let me explain. The order leaves directly from the manufacturer's warehouse and makes a direct tour to your home, as as explained above we do not keep stock. Being an international shipment, the currier company does not give us the option of cash on delivery.

·When will my order arrive?
It depends on whether you have chosen express delivery or standard shipping. In the first case, the estimated time * is 7 business days (this means that they do not count on weekends or holidays). Instead, the standard is 15 business days.
If you placed your order on a Friday after 12:00, on a Saturday or a Sunday, the shipping time starts counting the next business day (non-holiday Monday). This is because the package will not be sent until then.
* The deadlines may vary due to delays of parcel delivery companies, issues outside of us and that are beyond our reach. If it takes longer than the account, get in touch with the shipping company, they will give you the answer.

·How do I know where my order is?
Easy, when your order has been shipped (it has left the warehouse) you will be provided with a tracking code that you can use to track its location.
But do not panic if nothing appears, try a few days later, as courier companies sometimes take a while to update the location system.

·Can I change or return my order?
Yes, in case of defective or wrong product you will have a refound. Therefore, make sure you choose your size well, and if you have made a mistake, send us a WhatsApp message or inbox us on Instagram immediately and we will cancel the order but If the sneakers have arrived and they do not fit you please let us know and you can order a new size. 

·Can I cancel an order that I have already paid?
Yes, but only if you inform us by WhatsApp as soon as possible, since our orders leave the warehouse the next day and we cannot cancel them once they are sent.

·I have not received my order, what can I do?
If after 30 days from the payment of your order you have not received anything, you can request a refund of the amount paid by sending us a WhatsApp message. You must indicate the reference of your order or the name to which you placed it. In a maximum period of 72 hours you will get a solution.

·Why the currier company made me pay to receive my package?
 Unfortunately, customs carries out random checks of packages imported to our country. If you are of that 1% to whom your package has been touched in a review, Correos will have had to pay the amount required by customs to be able to pick up your package, amount that you must pay to Correos to deliver this to you. We are not legally responsible for this payment, it is established that the buyer will face it.

if your parcel have been stopped in customs for destroy we will send you a new one or we will give you a full refund.